What Do You Need Help With?
Choose an option below to quickly find IT support, training, account assistance, remote support, and other frequently used technology resources.
Get IT Help
Having a technology problem? Find Helpdesk contact information, support hours, and instructions for getting assistance from the ROP IT team.
Get SupportRemote Support
Connect securely with an ROP IT technician using ScreenConnect or TeamViewer when remote troubleshooting is needed.
View Remote SupportPassword & Sign-In Help
Get help with passwords, account access, multi-factor authentication, locked accounts, new phones, and other common sign-in problems.
Get Sign-In HelpTechnology Training
Build your skills with Windows, Microsoft 365, Outlook, Teams, Zoom, OneDrive, Excel, Word, and other commonly used applications.
Browse TrainingCybersecurity Basics
Learn how to recognize phishing, protect your account, use MFA safely, secure your computer, and report suspicious activity.
Learn Security BasicsEmail & Outlook Help
Find help with email, calendars, meetings, attachments, inbox organization, search, Outlook settings, and other common email tasks.
Get Outlook HelpRemote Support
An ROP IT technician may occasionally need to connect securely to your computer to troubleshoot an issue. Use one of the remote support options below only when directed by an IT team member.
ScreenConnect Remote Support
ScreenConnect allows an ROP IT technician to temporarily connect to your computer and assist with troubleshooting.
- Contact the ROP IT Helpdesk and work with an IT technician.
- When instructed, open the ScreenConnect support site using the button below.
- Follow the on-screen instructions provided by your technician.
- Allow the remote connection only when you recognize and are actively working with the ROP IT technician.
TeamViewer QuickSupport
TeamViewer QuickSupport provides another secure method for an ROP IT technician to remotely assist with your computer.
- Contact the ROP IT Helpdesk and work with an IT technician.
- When instructed, open TeamViewer QuickSupport using the button below.
- Launch QuickSupport and follow the instructions provided by your technician.
- Share session information only with the ROP IT technician assisting you.
For your security: Only allow remote access when you are actively working with a Rite of Passage IT technician. Never provide passwords, MFA codes, or remote-access information to an unexpected caller, email sender, or other person you do not recognize.
Contact the ROP IT Helpdesk at helpdesk@rop.com or (775) 392-2600 before starting a remote session.